EDGE session strengthens skills for communication and crucial conversations

Gracie Overstreet, MBA; Christina Murphree, and

Alicia Jones, MBA

The second session of EDGE for Success focused on building the communication skills that shape trust, collaboration and leadership effectiveness. The session was led by mentor Christina Murphree with mentees Alicia Jones, MBA; Douglas Kent Holmes, M.D.; and Gracie Overstreet, MBA. 

The group explored a practical Communication Toolbox, including active listening, clarity and conciseness, empathy, constructive feedback, conflict resolution, and nonverbal awareness, skills that help prevent misunderstandings and create space for genuine connection.

A key part of the session introduced four communication styles — Driver, Analyzer, Expressive and Agreeable — and highlighted how understanding these differences can transform team dynamics. Participants reflected on how their own style influences their interactions and how adapting to others’ needs can reduce tension, strengthen rapport, and support more productive conversations.

Through guided discussion and real-world examples, the session emphasized that difficult conversations don’t have to be avoided; they can be navigated with confidence, care, and intention. Participants shared insights about staying present, listening without judgment, and giving feedback that is both honest and respectful.

Session 2 underscored a core EDGE message: leadership begins with how we communicate. By practicing intentional communication, participants are building the trust, emotional intelligence, and resilience that allow them to lead from any role.