Becky S. Tate, chief executive officer of the University of South Alabama Health Services Foundation, recently announced a Customer Service Performance Recognition Program that recognizes faculty and staff members who exemplify outstanding customer service.
Nominations are accepted and reviewed quarterly, and selected winners receive an additional PTO Day.
As part of this program, the USA Health Services Foundation is conducting a customer service training initiative, where each individual within the Health Services Foundation will receive training and support on customer service.
"HSF employees have embraced this initiative," Tate said. "To date, we have had 100 percent participation in our customer service refresher courses."
"Our patients are our customers," Tate said. "In addition to providing the best care, we feel it's important for patients to receive excellent customer service. Our goal is not only to meet our patients expectations, but to exceed them."
Patients, faculty and staff may nominate a faculty or staff member for the Customer Service Performance Recognition Program. To view the nomination form, click here. To read the guidelines, click here.