Jasmine Horn named February Employee of the Month

Colleagues in the department of surgery congratulated Jasmine Horn, center, on her Employee of the Month Award.

Jasmine Horn, a customer service leader in the call center for the department of surgery, received the USA Physicians Group Employee of the Month Award for February.

Horn has worked for USA Health for 16 years and was recently promoted to her current position after serving as a billing/insurance clerk.

Anne Norton, director of operations for surgery, nominated Horn for the award and presented her with the certificate and flowers. "Jasmine is a definite leader in providing excellent customer service," Norton said. "You can always hear a smile in Jasmine's voice over the phone, and she is always smiling when greeting people in person. It is a pleasure working with her."

A new patient left the following feedback of Horn: "Jasmine Horn answered the phone and was absolutely, positively the most helpful and pleasant person to speak with. I can't say enough about how kind she was and how patient she was with all of my questions."

The USA Physicians Group Employee of the Month Award recognizes employees who exhibit exceptional customer service, compassionate patient care, teamwork, and a willingness to go above and beyond their professional duties. To nominate an employee, fill out the USA Physicians Group Employee of the Month Nomination Form.