“Natalie’s enthusiasm, openness and willingness to dig in and focus on patient care and patient outcomes, coupled with her experience in measuring clinic performance, makes her uniquely suited to help USA Physicians Group continue to make advances in patient care and customer service,” said Brian Norris, administrator of ambulatory services for USA Health.
Fox joined USA in 2011 and during the past six years has provided outstanding leadership and clinical oversight for the department of pediatrics.
In her new position, Fox will manage and mentor members of the clinical team and oversee the analytical functions necessary to support quality initiatives like patient centered medical home. She will also provide leadership in an effort to continuously improve patient-centeredness, patient equity and timeliness of health care delivery to physician practice patients.
“Being a provider at USA, Natalie understands the great job our staff does in serving our patients,” Norris added. “Conversely, she knows what challenges our staff —particularly our clinical staff— experience in meeting patient and faculty needs. With that knowledge, she will be a great asset for our clinical staff and our patients.”
According to Fox, her overarching goal as the director of nursing is to use a dynamic shared leadership approach to inspire clinical staff to continuously aim to improve the health of patients seen at USA Physicians Group through the delivery of high-quality services that are patient-centered, effective, efficient and timely.
As she begins her new role, Fox said she will continue to see patients. “I believe it is important to stay engaged on the front lines to understand the processes that affect our patients, staff and providers,” she said. “Plus, I really like connecting with my patients and challenging my clinical side.”
Fox earned both her bachelor of science in nursing and master of science in nursing from USA. She is also currently completing her doctorate of nursing practice degree at USA. She is a member of Sigma Theta Tau International Nursing Honor Society and the National Association of Pediatric Nurse Practitioners.
