“This accomplishment reflects the hard work and dedication University Physicians Group providers and staff demonstrate by going the extra mile to meet the expectations and needs of our patients,” said Becky Tate, administrator for ambulatory services and affiliate development at USA Health.
According to Tate, exhibiting excellent customer service in the delivery of care for patients is vital. “Helping patients feel welcomed, comfortable and appreciated will not only provide an enjoyable visit, but it will also help our physicians better understand and address the needs of our patients,” she said.
The patient satisfaction survey includes questions concerning ease of appointment, courtesy of staff, waiting time to see the physician, respect shown and privacy needs met. Responses for courtesy, respect and meeting patients’ privacy needs are mathematically averaged to determine scores.
The purpose of these quarterly awards is to keep customer service in the forefront of USA Physicians Group clinics. In recognition of their outstanding customer service, the University Physicians Group clinic recently was awarded an ice cream party.
To qualify for the customer service award, the clinic must receive at least 50 patient satisfaction surveys for the quarter. For USA Physician Group clinics interested in improving their customer service skills, training sessions are available. To learn more, contact the Office of Compliance at 471-7836.
