According to Harvey Ikner, associate administrator for ambulatory clinics at the USA Health System, the scores will be determined by the surveys provided to patients in each of the clinics and tallied in HSF Compliance.
“We are doing this to recognize outstanding customer service in our practice, as well as underscore the importance of providing our patients with excellent customer service within USA Physicians Group,” Ikner said.
With these quarterly awards, the hope is to keep customer service in the forefront of the USA Physicians Group clinics. “Working in a clinical setting can be somewhat challenging,” Ikner said. “These celebrations are a way to recognize and applaud those employees who work hard to go the extra mile in meeting expectations and needs of our patients.”
Sherryle Givens, manager of quality improvement for USA Physicians Group, said clinics must have a minimum of 50 surveys per quarter to qualify. Ice cream sundaes will be awarded to the clinic with the highest averaged score for courtesy, respect, and meeting patients’ privacy needs.
For USA Physician Group clinics looking to improve their customer service skills, training sessions are available that can give helpful guidance. To learn more, contact the Office of Compliance at 471-7836.
