Fay Cunningham Recognized for Outstanding Customer Service

Fay Cunningham receives a spa gift basket for her outstanding customer service skills.

Fay Cunningham, a billing and insurance clerk at the University of South Alabama Family Medicine clinic, recently received the Customer Service Recognition Award given by the department.

Cunningham, who has worked at USA for 16 years, was selected by staff and patients for portraying outstanding customer service skills.

“This presentation could have gone to many others because I work with many wonderful people,” Cunningham said. “I am delighted and thankful that the ballots tilted in my favor.”

Cunningham said she has always followed the principle, “Treat people the way you want to be treated.”

“If you want to receive politeness,” she said, “then you present yourself with politeness.”

Cunningham said her focus is putting the closure to a patient’s visit. “I sometimes think of it as putting the icing on the cake,” she said. “My goal is to establish a positive exit so that patients will share their experience with others.”