Carolyn Hupp, C.R.N.P., clinical nurse practitioner in the USA division of nephrology, was recently presented an Employee Recognition Award for her outstanding customer service skills.
"Every day that passes, I see Ms. Hupp go the extra mile to help our patients - whether it is a clinic patient, dialysis patient or transplant patient. She never fails to giver her all and then some. She continually looks for ways to help our patients whether it is just making a call to see if all is well or helping get a dialysis patient taken care of because they have transportation problems. What an example of 'Making a Difference.'"
- Excerpt taken from co-workers' nomination form
To learn more about the USA Physicians Group Customer Service Performance Recognition Program and to print a nomination form, click here.